Exchange Impersonation error. Unable to open user mailbox due to impersonation error. Please make sure impersonation is set properly. (11021)

  1. Log into to ECP e.g. https://admin.exchange.microsoft.com/#/adminRoles

  2. Select the Permissions menu, then Admin Roles

  3. Create a new role by clicking on the + sign

  4. Give it a name e.g. GSuiteMigration

  5. Click on the + under roles and add the ApplicationImpersonation & ViewOnly-Configuration

  6. Click the + sign under members and add the admin that requires the impersonation role

  7. Save and rerun the migration steps

in Email Migration

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